What

  1. The most popular quality standards with which LSPs: ISO 9001:2015, ISO 17100, and ISO 13485 (for medical devices only)
  2. Most LSPs will first apply: The general ISO 9001:2015, which is an internationally recognized standard for quality management systems (QMS). Companies acquire this certification to demonstrate their commitment and ability to provide, products and services that consistently meet the needs and expectations of their customers.

Why

Gain more attention in a crowded market & differentiate yourselves from competitor

  1. LSP’s seeking to gain more attention in a crowded market and needing to differentiate themselves from competitors, began looking for ways to build credibility that their potential customers would readily recognize. ISO 9001:2015 fit the bill.

Quality matters a lot, but integrity matters more

  1. As a provider of translation and localization services, you may want the company to have an overt way to communicate the inherent integrity which should be fostered in the corporate culture;
  2. For educated buyers of language services, integrity is an important characteristic. It addresses far more than just the quality of the translation being provided; it is a measure of the total quality of the chosen vendors.

Benefit your company in the long run

  1. By certifying your quality management system, you benefit - regardless of the size, industry, or orientation of your company - from the sustainable improvement of the quality of your products and services;
  2. You have documented proof of quality that offers you a valuable competitive advantage. With a good quality management system, you
    increase your productivity and minimize your risk. At the same time, you can save on costs and improve customer satisfaction;
  3. Going the extra mile to maintain quality is what is best for your customers and for your company. Your core values also align with our ISO certification: pursuit of excellence, integrity, and accountability in all that we do.

To be one of the best LSPs in the world

  1. Globally, only a small percentage of language service providers (LSPs) are ISO certified. It is difficult to know precisely how many ISO-certified LSP’s are currently active worldwide, but one report puts the figure at “one in 10.”

How

Process

  1. Generally Speaking, before achieving certified translation services status, a company’s quality management system (CMS) must be inspected and recommended for certification by an external ISO auditor. The ISO 9001:2015 Certification lasts for three years and requires a yearly audit.

Estimate Time

  1. With the right preparation and a good understanding of what is required for ISO 9001 certification, most organisations can expect to achieve certification within 3 to 6 months depending on their size and complexity.

Cost

ISO 9001 Certification Cost in 3 parts:

  1. Hiring a Registrar – The registration audit is performed by a Registrar and the cost will depend on how large and how intricate your organization is. They will charge you depending on how much time they spend auditing your organization by days. There will be travel costs if the Registrar is not local and there are administrative and accreditation fees as well.
  2. Internal Cost – The time your employees will need to spend building and implementing the system.
  3. Outside help* – This is either consultant fees or the purchasing of tools to help you with the project. You can save quite a bit of money if you do not use a consultant.
  4. Estimated costs of doing the implementation in-house yourself (1-25 Employees, basic quality system in place) Cost in Dollars for Registration Audit $8,000~250,000/Cost in Dollars for Consultant$4,375/Cost in terms of your company’s employee hours spent72 These are estimates based on templates of the 9000 Store. 5. The cost of the ISO certificate(s) varies a lot, are mainly based on couple of factors such as type of Industry, Territory, Region, Manpower, Standards Implemented.

Cons

  1. Becoming ISO certified is expensive, laborious, and does not guarantee increased revenue.
  2. Since attaining ISO-certification is so labor intensive, it is rare to find managers or owners who are willing to throw it away because it might be cost-effective to cut corners for short term gain. Most company owners who have made the effort to attain ISO certification for their companies report that despite the fact that certification may have not guaranteed increased revenue; it was worth it nonetheless because it made their companies better.